Is how you display your call data keeping you up at night? Probably not... But you are dreaming about amazing visuals to show your phone traffic.
We've set up a guide to create your very own Data Studio report that will make those dreams come true… And if something goes wrong, just head on over to the FAQ Section at the bottom of the guide, where we've outlined possible errors and how to solve them. We've got your back!
We are going to help you visualise your data in an easy-to-set-up, consumable way that will give you deeper insights and help you make better decisions.
Up until now, you've probably received your data in JSON via a web-hook or from hitting the call-detail-records endpoint of our API. While these are great ways to check your call activity on our system, they have their drawbacks. For instance, you only receive your data piecemeal and you never have it all in the same place to give you meaningful insights. Our Data Studio Connector will help you to solve these issues.
Where should you start?
Go to our website to learn more about this new feature. When you're ready to give our connector a spin, you can head over to the step-by-step guide. You'll see that in 5 short steps (4 if you don’t need to set any parameters), you can have a comprehensive visualisation of your data. Didn’t we tell you that we make your dreams come true?
What do you get?
The first page of the report is a 30-day summary of your call-tracking activity. Page 2 shows the detailed CDRs and the third page will give you a month-to-month overview.
Some key metrics that you'll find on the first page of your automagically generated report are the following:
- Unique callers
- Total calls
- Answered vs unanswered calls
- Average call duration
We have clients all around the world, so we've decided to give you the dates and times of your calls in your local timezone as well as UTC. Just remember to choose your specific timezone from the dropdown on the configuration page (this is the step you can skip if you are rolling in UTC).
This is just the start. We'll be posting more how-to guides on our blog to show how you can shape your reports to fit your business. So be sure to keep an eye out for those!
Until then, sweet dreams and happy reporting!